Certified Public Manager





2014 UW Tacoma Certified Public Managers and Instructors                                     

Certified Public Manager® Program Overview

Next cohort starts January 2015

The University of Washington Tacoma Certified Public Manager® Program (CPM) is a nationally accredited, comprehensive leadership and management development program for public managers and supervisors from all government levels. Washington State joins the more than 37 other states who belong to the National CPM Consortium, which establishes the accreditation requirements. The Certified Public Manager® Program is designed to create thoughtful practitioners who apply practical managerial techniques to address public-sector challenges. This 303 hour program (includes 50 hours of prerequisite training and a 50-hour capstone project) is designed to be completed in twelve months. (2015 Brochure PDF)

Why choose UW Tacoma's Certified Public Manager® Program?

We use a hands-on, real world approach... The emphasis in this unique program is on practical application of theory that will maintain and improve managerial effectiveness while meeting the challenges of today’s public organizations.  Unlike traditional programs that require a ten week, two night a week commitment, this condensed program meets once a month, midweek for two to three consecutive days from 8:30-4:30 p.m.  Courses are highly interactive with lectures, self evaluation exercises, group activities, online web portfolios, learning logs, professional portfolio development and a capstone project. You'll work on a work-related project that meets the needs of your agency with an in-house advisory team.  You'll gain valuable skills that can help you move to the next level and increase your visibility in your organization. You’ll also have the opportunity to network with other colleagues in leadership positions in other public agencies.

Our curriculum is based upon local needs... Instructors are experienced public managers who know what it takes to be successful in the ever changing and evolving public sector. This curriculum has been developed with an advisory board, made up of local city, state and county public managers who understand the unique issues facing Washington state government agencies.

We believe in developing talent from within...  Local agencies have the opportunity to create a pool of well-trained supervisors and managers who are prepared to move to the next level when vacancies occur.  In-house candidates come with valuable knowledge about organizational culture and processes that allows them to ramp up faster saving time and money.

Read more about CPM...

Certified Public Manager and UW Tacoma CPM Advisory Board Member, Betty Moss talks about the program… 

“I was looking for training that would enhance my knowledge, skills and abilities in the area of program management and communication. We have all types of generations in the workforce and what I’ve been taught previously as a manager doesn’t work for all generations. The program gave me new tools to train, develop and manage staff, challenge my paradigms and learn new ways to communicate with people. The courses were a two way dialogue which made it a safe zone to ask challenging questions.  The CPM program assisted me professionally with building a learning plan for my career. It has helped me build my profile that included demonstrated knowledge in the areas of performance management, program management and communication which led to several promotions within state government including performance manager, deputy administrator, program manager and Interim Vice President of the Washington State Society of Certified Public Managers.” Read more about it... 

Mitchell Stem talks about the impact that Public Sector Employee Training Programs have had in New Jersey.  Read more about this in his article published in the PA Times...

Who Should Attend?

This program is designed for high-achieving, career oriented public supervisors and managers who hold or desire to move into mid or senior level positions. Participants must be currently employed in first-level supervisory or mid-management positions in city, county, state, tribal or non-profit agency. Applicants must provide evidence they have completed (or will complete) 40 hours of an approved First Level Supervision course and 10 hours of supervisory electives courses prior to certification.

Program Fees

The cost for this program is $4995. This fee includes books, materials, access to online resources, self evaluation tools. Fees can be paid prior to the start of each course + a $10 registration fee or in a lump sum.  (Non-refundable $50 application fee, $10 registration fee, daily parking fees, and meals are not included.) Funding may be available through VA.  Check with your agency to see if funding is available for this professional development opportunity.

CPM® Course Modules

Module I: Leading Self

January and February 2014

CPM Program Orientation and Personal Style

Introduce requirements of the program, meet cohort participants, assess and reflect on personal growth opportunities. Engage and learn about personal style including the MBTI and general learning styles. Learn about CPM competencies and systems theory.

Class Meets:  Tue/Wed/Thu,  January 14-16, 2014, 3 sessions
Time:  8:30 - 4:30 p.m.
Location:  UW Tacoma, Pinkerton Bldg., Room PNK212
January 15 1:00-4:30 p.m. Science Building, SCI 109 Computer Lab
Instructors: Wendy Fraser & Debbie Rough-Mack
CEU/Contact Hours: 21 contact hours, 2.1 CEU's
Tuition: $517
Syllabus:  TBA

Developing Yourself as a Leader

Explore the principles of emotional and cultural intelligence. Examine how perceptions and habits influence leadership effectiveness.  Learn leadership theories and how those interact within organizations. Explore managerial ethics as a leadership framework and apply it to public service.

Class Meets:  Tue/Wed/Thu, February 11-13, 2014, 3 sessions
Time:  8:30 - 4:30 p.m.
Location:  UW Tacoma, Pinkerston Bldg., Room PNK 212
Instructor:  Debbie Rough-Mack
CEU/Contact Hours: 21 contact hours, 2.1 CEU's
Tuition: $517
Syllabus:  TBA

Module I: Student Deliverables

Due prior to the start of Module II - Create Reflections/Learning Log and update weekly, submit a Learning Contract for approval, establish an Advisory Team, submit first project outline,and create an online portfolio website.

Module II: Leading Individuals & Groups

March, April and May 2014

Performance Feedback, Coaching
and Human Resource Issues

Identify essential human resource practices in the public sector. Assess and manage risk through compliance with laws, consistent application of policies and procedures and clearly defined expectations.  Understand a leader’s role in working with unions. Develop people’s talents through performance management, feedback models and coaching strategies that foster a diverse environment where employees thrive.

Class Meets:  Tue/Wed/Thu, March 11-13, 2014, 3 sessions
Time:  8:30 - 4:30 p.m.
Location:  UW Tacoma, Pinkerston Bldg., Room PNK 212
Instructor:  Cynthia Shaffer
CEU/Contact Hours: 21 contact hours, 2.1 CEU's
Tuition: $517

Group Process, Conflict
and Facilitation Methods

Explore the stages of team development, situational leadership and conflict management. Understand the process of designing a variety of group methods to achieve desired outcomes. Learn how to lead effective meetings and group engagements.

Class Meets:  Tue/Wed/Thu, April 8-10, 2014, 3 sessions
Time:  8:30 - 4:30 p.m.
Location:  UW Tacoma, Pinkerston Bldg., Room PNK 212
Instructor:  Doug Nathan
CEU/Contact Hours: 21 contact hours, 2.1 CEU's
Tuition: $517

Communicating Effectively:
Presentations and Writing

Design and deliver sound and clear materials and messages to promote understanding within the organization and with the public. Enhance presentation skills and explore models for effective delivery.

Class Meets:  Tue/Wed, , May 13-14, 2014, 2 sessions
Time:  8:30 - 4:30 p.m.
Location:  UW Tacoma, Pinkerston Bldg., Room PNK 212
Instructor:  Doug Nathan
CEU/Contact Hours: 14 contact hours, 1.4 CEU's
Tuition: $345

Module II:  Student Deliverables

Due prior to the start of Module III - Update Reflections/Learning Log, complete first project and post to online portfolio, hold first Advisory Team meeting, post assignments and an updated resume to web portfolio.

Module III: Leading Organizations

June, July, August and September 2014

Planning and Budgeting in the Public Sector

Assess organizational strengths, opportunities and create robust strategic plans. Understand planning and budgeting in the public sector. Examine the role of managerial and cost accounting, budgeting, auditing and financial controls used in the efficient and effective allocation of resources, including the particular stewardship concerns of the public sector.

Class Meets:  Tue/Wed, June 10-11, 2014, 2 sessions
Time and Location Change:  Tuesday, June 10th, 1:00-7:00 p.m.  Tioga Library Building, Room TLB 115
Wednesday, June 11th, 7:30 - 4:00 p.m. Tioga Library Building, Room TLB 109
(1/2 hour meal break each day)

Instructor: Larry Dzieza
CEU/Contact Hours: 14 contact hours, 1.4 CEU's
Tuition: $345

Managing Performance and Data-Based Decision-Making

Learn how to capture data to create a dynamic and interactive visual of your system of work.  Develop meaningful performance measures and learn how they drive management and team decisions.  Design systems to visualize your work flow, assess performance and improve operations.

Class Meets: Tue/Wed, July 8-9, 2014, 2 sessions
Time:  8:30 - 4:30 p.m.
Location:  UW Tacoma, Cherry Parks CP 103
Instructor: Larisa Benson
CEU/Contact Hours: 14 contact hours, 1.4 CEU's
Tuition: $345

Process Improvement and Project Management

Introduction to process improvement methodologies including Lean Six Sigma and how to identify, charter, support and sustain efforts. Identify key customers and stakeholders. Learn how to sponsor and design general project scopes, deliverables, contingencies, plan and estimate cost-benefits, and oversee project efforts.

Class Meets:  Tue/Wed, August 12-13, 2014, 2 sessions
Time:  8:30 - 4:30 p.m.
Location:  UW Tacoma, Cherry Parks CP 103
Instructor: Wendy Fraser
CEU/Contact Hours: 14 contact hours, 1.4 CEU's
Tuition: $345

Leading Change and Understanding Organizational Culture

Examine and foster organizational culture that positively affects the health of the workplace. Learn about culture, how to influence it, and the leader’s role in shaping it. Explore change models, and determine strategies to work with and support the organization while undergoing change.

DATE CHANGE FOR CLASS MEETINGS:  Weds/Thurs, September 10-11, 2014, Tues/Weds, September 9-10, 2014, 2 sessions
Time:  8:30 - 4:30 p.m.
Location:  UW Tacoma, Cherry Parks Building, Room CP 331. (updated 9/8)
Instructor: K. Wendy Holden
CEU/Contact Hours: 14 contact hours, 1.4 CEU's
Tuition: $345

Module III: Student Deliverables

Due prior to the start of Module IV - Update Reflections/ Learning Log, create Capstone Project outline, hold second Advisory Team meeting and update web portfolio.

Module IV: Leading in a Political & Societal System

October, November and December 2014

Policy, Perspectives and Sustainability/Organizational Culture

Examine the role of government administrators as leaders and service providers. Become knowledgeable about political environments and what they mean in terms of democratic institutions, policy and services. Explore sustainability practices and how that affects the delivery of public services now and for generations to come.

Class Meets: Tue/Wed/Thu, October 7-9, 2014, CHANGED TO:  Wed/Thu/Fri, October 8-10, 20143 sessions (updated 9/17)
Time:  8:30 - 4:30 p.m.
Location:  UW Tacoma, 10/8 & 10/9 WSG 322, 10/10 TBA (updated 9/17)
Instructor: K. Wendy Holden
CEU/Contact Hours: 21 contact hours, 2.1 CEU's
Tuition: $517

Public Perception and the Role of Media   

Responsibilities and freedoms of the mass media in democracy. Influence of media on citizen’s opinions, elections and decisions of public officials are explored.

Class Meets: Tue, November 18, 2014, 1 session (Note date change.)
Time:  8:30 - 4:30 p.m.
Location:  UW Tacoma, Cherry Parkes,Building, Room CP 206C (updated 9/4)
Instructor: Adam Wilson
CEU/Contact Hours:  7 contact hours, .7 CEU's
Tuition: $170

Cultural Competencies and Equity

Increase awareness and interact effectively with people of different cultures and socioeconomic backgrounds. Learn about and guide organizational employees, systems, and practices to consider any adverse affects on disparate populations when implementing public services.

Class Meets: Wed/Thu, November 19 -20, 2014, 2 sessions (Note date change.)
Time:  8:30 - 4:30 p.m.
Location:  UW Tacoma, Cherry Parkes,Building, Room CP 206C (updated 9/8)
Instructor: Dariush Khaleghi
CEU/Contact Hours: 14 contact hours, 1.4 CEU's
Tuition: $345

Module IV: Student Deliverables

Capstone Project and Portfolio Final Evaluation

Capstone and Portfolio Evaluation are due Monday, December 1, 2014.  Make final updates to Reflections/Learning Log, write final Capstone Project Report and present to In-house Advisory Team, record and submit Advisory Team feedback/recommendations, post Capstone project to web portfolio, prepare final Capstone presentation, submit Learning Logs and web Portfolio for final evaluation.

Presentations and Closure

Students present and discuss Capstone project results. Certificate ceremony and closure.

Class Meets:  Mon, December 8, 2014, 1 session
Time:  8:30 - 4:30 p.m.
Location:  UW Tacoma, William W. Philip Hall, Room 101A - Jane Russell Student Commons
Instructor: TBA
CEU/Contact Hours:  7 contact hours, .7 CEU's
Tuition: $170

Apply for Admissions

Formal admission to the certificate program requires:

  • An admissions application

  • Current resume (include supervisory experience and required training prerequisites)

  • A letter of recommendation from current supervisor

  • $50 non-refundable application fee

Registration and Payment

The tuition for this program is $4995. Students may choose to make one payment of $4995 plus a $10 registration fee or pay on a course by course basis with a $10 per course registration fee. This fee includes books, materials, access to online resources, self evaluation tools. ($50 application and $10 registration fees are non-refundable. Daily parking fees, and meals are not included.) Funding may be available through VA and WorkSource.  Check with your agency to see if professional development  tuition assistance is available.

Registration and Payment: Once you have been accepted into the program, submit a KeyBank PDC Registration Form, tuition and a $10 registration fee by 5:00 p.m. at least three working days before each term begins. Choose to pay the entire course tuition or pay per quarter. We accept checks, money orders and VISA or MasterCard debit or credit cards for payment.

Refunds:  Students must submit a written or e-mail request for a refund/withdrawal no later than 5:00 p.m. two working days BEFORE the course begins to be eligible for a tuition refund. Application ($50), registration fees ($10) and card processing fees* are non-refundable. There is no refund for tuition after the first day of class.  UW Tacoma reserves the right to cancel classes or programs with low enrollment.  *An additional 2% processing fee will be retained if tuition was paid with a debit or credit card.

Cancellations and Changes: UW Tacoma reserves the right to change meeting dates and cancel programs or classes with low enrollment. Please note: Course, application, and registration fees are subject to change.

By clicking "Register now"  you acknowledge that you have read and understood all of these terms and conditions and wish to continue to register for classes. If you have any questions or concerns before registering contact us at 253-692-4618 or keypdc@uw.edu.


About the Instructors

Wendy Fraser PhotoWendy Fraser Ph.D.  Wendy Fraser provides leadership and coaching in strategic planning, change management, Baldrige principles, organization development, group dynamics, trust repair, Lean Six Sigma - process improvement and employee engagement practices. Fraser worked for the State of Washington for nearly 18 years in three agencies before launching her organization development consulting practice. She made many contributions as a public servant and she received the 2004 Governor’s Award for Sustained Leadership. Since leaving state employment, she has consulted with nearly forty state executive and legislative agencies, boards and colleges in four states. She has clients in public, private, education, and not-for-profit sectors in four countries. She is currently a faculty member with three universities.  Fraser earned her Ph.D. in Human and Organizational Systems, from Fielding Graduate University; an M.S., Human Resource Management at Chapman University; and M.A. in Organizational Leadership at Chapman University; an M.A. Human and Organizational Development at Fielding Graduate University and a B.A. in Management and Finance from Saint Martin's University.


Cynthis ShafferCynthia Shaffer, M.A., PHP Cynthia Shaffer has over 19 years of HR Management experience in private, public, government, non-profit, and law enforcement organizations.  In her current position, she serves as a human resources manager in a law enforcement environment with responsibility for recruitment and hiring, employee relations, classification, and training. Shaffer has taught classes in the Human Resources Management program at UW Tacoma since it began 10 years ago.  She received her Professional Human Resource (PHR) certification in 1997 and specializes in the areas of training, employee relations, organizational development, mediation, conflict resolution, strategic planning, budget and recruiting.  She is a certified training instructor/facilitator in the areas of customer service, quality management systems, coaching and mentoring and increasing human effectiveness. Shaffer earned an M.A. in Human Resources Development from Webster University, 1994, an M.Ed. University of Illinois, 1994 and a B.A. in Psychology from Metropolitan State College at Denver.


Doug Nathan, M.A. Doug Nathan works as an Alternative Dispute Resolution Practitioner for the King County Office of Alternative Dispute Resolution. He has been a conflict resolution professional in private practice since 2006, providing advanced conflict management, organizational development, leadership, coaching, training and facilitation to organizations in both the public and private sectors. Nathan has a M. A. degree in Organization Systems Renewal and brings his systems thinking to enhance team dynamics and support healthy work environments.  His conflict resolution background includes mediating employment and labor disputes, facilitating large-scale multi-party disputes, environmental scans, and designing collaborative processes to prevent, improve and resolve conflict situations.  As a writer and public speaker, Nathan has published nationally in magazines and blogs, and speaks regularly at conferences on topics such as systems thinking, creativity and innovation, negotiation, and conflict and communication. To learn more, see www.dougnathan.com.  Nathan holds an M.A. in Whole Systems Design – Organization Systems Renewal, Antioch University; a B.A. in English Literature, University of California, Los Angeles; Mediation certification, Dispute Resolution Center of Kitsap County, Federal Executive Board, King County Alternative Dispute Resolution Inter-local Conflict Resolution Group; Crucial Conversations Certified instructor; The Influencer: Change Anything Certified Instructor, Learning Architect Certified instructor; Microsoft Certified Focus Group leader; Microsoft 360 Certified Feedback facilitator.

Debbie Rough-MackDebbie Rough-Mack, M.A.  Debbie Rough-Mack has extensive experience in the public and private sectors in leadership, team and organizational development, coaching, change leadership, stakeholder involvement and program management.  She is committed to helping leaders and groups envision and plan for their desired futures and achieve their business goals with effectiveness, integrity and conscious choice.  Before starting her consulting practice Rough-Mack held management positions in the public and private sectors, served as a two-term president of the American Society of Training and Development (Nisqually Chapter), and was co-anchor of an information technology television show. She has been a Mentor/ Advisor to Masters Candidate students in the Organizational Systems Renewal (OSR) programs at Antioch University and Seattle University for over 10 years and is a regionally known conference presenter.  In addition to consulting and volunteering, Rough-Mack teaches leadership classes for UW Tacoma’s KeyBank Professional Development Center. She earned her M.A. in Whole Systems Design at Antioch University; a B.A. in Communications at Washington State University, and holds certification as a Senior Professional in Human Resources (SPHR), is a Myers Briggs Type Indicator (MBTI) Certified Instructor and Emotional and Social Competency Inventory (ESCI) Certified Administrator.

Larry DziezaLarry Dzieza, M.P.A.  Larry Dzieza’s career has focused on governmental policy and fiscal issues in federal, state, city, and county government in legislative and executive budget and finance positions.  In his current position as Fiscal and Facilities Manager at the Office of Administrative Hearings, he uses his expertise in federal and state policy and budget analysis, strategic planning and innovative uses of technology to improve service and communication to citizens.  His previous experience includes positions with the National Governors’ Association, the National Association of State Budget Officers, the federal Office of Management and Budget, the United States Senate Budget Committee, the Washington State Office of Financial Management and several Washington State agencies.  Dzieza holds an M.P.A. from the University of Southern California and a B.A. in Political Science, from Sonoma State University.


Larisa Benson PhotoLarisa Benson, M.P.A. Larisa Benson is the Director of Performance Audits for State Auditor Brian Sonntag, leading a team of 40 experienced auditors producing audits that have identified over $1.3 billion in potential savings and numerous performance improvements.  She previously served as Director of Government Management Accountability and Performance (GMAP) for Governor Gregoire from 2005-2009, earning multiple national awards for innovation and performance excellence.  Her previous career in local government included negotiating labor contracts with teachers, integrating performance measures into city budget processes, and leading governance changes in public and nonprofit agencies. Benson co-founded the Executive Masters Program in Public Affairs at the University of Washington Evans School, where she continues to teach performance leadership to public sector executives. Benson earned her B.A. in Government from Harvard University and her M.A. in Public Administration from the University of Washington.

K. Wendy Holden, M.P.A. Wendy Holden is a proven leader with a record of consistently achieving quality results in large, complex organizations. As a business consultant at Flat World, LLC, she uses a wide range of consulting, coaching and management tools, ranging from strategic and business planning to continuous quality improvement. Her public sector career includes serving as the Director of Performance and Accountability, Washington State Department of Health, the Deputy Director, Community, Trade and Economic Development, Deputy Executive Director & Operations Director, Port of Olympia, Deputy Director, Washington State Employment Security Department Director, Washington State Department of General Administration Executive Director, Commission on Efficiency and Accountability and Assistant Director, Management and Productivity, Office of Financial Management. Holden has an M.P.A. from Evans School, University of Washington, a B.A. in General Studies, University of Washington and is a graduate of the State and Local Senior Executive Program, John F. Kennedy School at Harvard University.


exmnrDariush Khaleghi (DK) MS (Org Psych), MBA, SPHR  Business success in turbulent times comes from the strength of the company’s culture. A strong culture helps employees and organization achieve their peak potential. DK promotes continuous personal and leadership development, in addition to, sound management skills to build a sustainable and thriving business culture.  DK’s career is a success story of helping organizations unleash their greatness and achieve unprecedented results.  In 2007, he earned the Washington State Governor’s prestigious award for leadership in 2007.  He brings trust, inspiration, expertise, education, humor, humility, and results into the classroom.  DK brings more than twenty years of leadership experience in private/public/non-profit sectors with ten years in HR management, training, and leadership development and more than ten years of facilitation work in leadership, management, and HR.  He holds an MBA, from Pacific Lutheran University, Tacoma, 1998, WA. CUM LAUDE, an MS, Industrial/Organizational Psychology, 1997, from Portland State University, CUM LAUDE, and a BA, Business Administration, 2nd Major in Psychology, 1992, UW, Seattle, WA.  He is a certified Talent and Leadership Development Coach, Workplace Coaching Institute (WCI) and is a Certified Transformational Presence Leadership and Coach.

Adam Wilson  For the past decade, Adam Wilson has been working to tell the story of Washington state politics and public policy. As the communications manager for the State Auditor’s Office, he focuses on the publication of performance audits, which gauge the effectiveness and efficiency of government programs.   Previously, he handled media and communications work for elected officials as a public information officer in the Washington State Senate.  He also served as former Gov. Chris Gregoire’s speechwriter for two years, during the depth of the recent national recession.  He arrived in Olympia as a newspaper reporter in 2004, charged with covering state politics and government in the capital. Hailing from a Palouse farm town, his first job after graduating from University of Idaho with a B.A. in Journalism was reporting on Washington State University for the local paper. Adam will complete his M.A. in Communication and Leadership Studies at Gonzaga University in fall 2014.


National CPM Core Competencies

The National Certified Public Manager® Consortium establishes and preserves standards for the Certified Public Manager® designation.  The Consortium promotes CPM programs by providing and monitoring accreditation standards, facilitating program development, encouraging innovation and developing linkages with programs and organizations with similar concerns.

The National Certified Public Manager® Consortium Bylaws (Article III, Section 3.) state, "The core curriculum shall address all of the following core competencies. (Adopted 9/06; amended 10/10)."  This curriculum offered through the University of Washington Tacoma conforms to these competencies:

1.  Personal and Organizational Integrity

Increasing awareness, building skills and modeling behaviors related to identifying potential ethical problems and conflicts of interest; appropriate workplace behavior; and legal and policy compliance.

2.  Managing Work

Meeting organizational goals through effective planning, prioritizing, organizing and aligning human, financial, material and information resources. Empowering others by delegating clear job expectations; providing meaningful feedback and coaching; creating a motivational environment and measuring performance.  Monitoring workloads and documenting performance. Dealing effectively with performance problems.

3.  Leading People

Inspiring others to positive action through a clear vision; promotes a diverse workforce. Encouraging and facilitating cooperation, pride, trust and group identity; fostering commitment and team spirit. Articulating a vision, ideas and facts in a clear and organized way; effectively managing emotions and impulses.

4.  Developing Self

Demonstrating commitment to continuous learning, self-awareness and individual performance planning through feedback, study and analysis.

5.  Systemic Integration

Approaching planning, decision-making and implementation from an enterprise perspective; understanding internal and external relationships that impact the organization.

6.  Public Service Focus

Delivering superior services to the public and internal and external recipients; including customer/client identification, expectations, needs and developing and implementing paradigms, processes and procedures that exude positive spirit and climate; demonstrating agency and personal commitment to quality service.

7.  Change Leadership

Acting as a change agent; initiating and supporting change within the organization by implementing strategies to help others adapt to changes in the work environment, including personal reactions to change; emphasizing and fostering creativity and innovation; being proactive.