Online Writing Support FAQs

Online Writing Support

With online writing support, you can make an appointment to have the writing consultant of your choice review your writing during the time you select, even if you cannot come to the Writing Center on campus. This service does not replace our face-to-face writing consultations, which we recommend as the most effective way to learn about the writing process and yourself as a writer.

e-Tutoring

Learn how to use “e-Tutoring” appointments using these FAQs. E-Tutoring requires you to upload your paper at the appointment time. You return to the scheduler system when your appointment time is over to download your paper with a consultant's written feedback on it.

Online

Learn how to use “online” appointments using these FAQs.

The Writing Center policies apply to Online Writing Support. Read the policies here.

 

e-Tutoring

You now have the option to create an e-tutoring appointment and have the consultant of your choice review your writing project during the time you select.

Please click on the link to see answers to frequently asked questions.

 

How do I log in to the online scheduler?

Go to the TLC scheduler and enter your account information.

If you do not have an account, or if your account has expired (yearly), see “How do I create an account to use the online scheduler?”

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How do I create an account to use the online scheduler?

From the scheduler log-in page, follow the link in the upper left-hand corner to “Click here to register.” (Please note: in this system, register and create an account have the same meaning.) You will be re-routed to the “Create a New Account” page.

The scheduler system gathers some basic information from you to ensure that your account will be accurate and secure.

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How do I read the appointment schedule?

After you successfully log in, you will see the Schedule Screen. On this screen, dates are listed on the left side in blue. Each date has the TLC hours listed across the top in gray and TLC consultants listed on the left side in white.

The schedule lists one week at a time.

 

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How do I see appointment times for other weeks?

The blue banner at the top of the Schedule Screen has links to “Prev Week,” “Next Week,” and a calendar icon that you can click on.

 

Please note that the schedule is posted for two weeks at a time. You will not be able to see more than two weeks from the current date.

 

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How do I know which consultant is a good fit for me?

You can read short biographies or “bios” of each consultant to see which consultant has the experience or expertise you are looking for.

From the Schedule Screen, find a name in the column on the left and follow that row to the right until you find a white box. Click on the white box to make that consultant’s “bio” appear on your screen.

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How do I make an appointment?

Click on the white box that corresponds to the date, time, and consultant you prefer for the consultation.

A smaller screen with the consultant’s bio, drop-down menus, and blank boxes will appear. This is the Appointment Screen. You must complete the boxes and “Save” the appointment to ensure your consultation time.

See other FAQs for help with completing the blank boxes.

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What can I do if all of the writing consultants are booked? Do you have a wait list?

Our sched­uler has a wait list func­tion that will email you if an appoint­ment becomes available.

To add your name to a wait list, go to the main sched­uler page and click the clock icon imme­di­ately to the left of the date on which you would like an appointment.

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A smaller screen will appear. Use the drop down menus to choose the con­sul­tant with whom you’d like to meet (or choose “Notify me of all open­ings” for all pos­si­ble con­sul­tants) and the time inter­val dur­ing which you’re avail­able. Be sure to click “Join the Wait­ing List” before exit­ing from the scheduler.

 

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How do I change my appointment from 25 minutes to 50 minutes?

You can change the duration of your appointment on the Appointment Screen. For a 25-minute appointment, you do not need to do anything. For a 50-minute appointment, use the drop-down menu to find and select an end time that will be one hour after your start time.

Be sure to “Save” the appointment.

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How do I make sure my appointment is for e-Tutoring and not a face-to-face consultation?

You can change the nature of your appointment on the Appointment Screen. For an e-Tutoring appointment, use the drop-down menu to select “Yes—Schedule e-Tutoring Appointment.”

Be sure to “Save” the appointment.

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How do I tell the consultant about what I want help with?

You can provide information about your course, instructor, and writing concerns on the Appointment Screen. The information in these boxes really helps us to help you!

There may not be time for the consultant to review the entire project, so prioritize your concerns and be specific about your needs. Use the Questions section below to help you describe what you want from the consultation.

Be sure to “Save” the appointment.

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How do I attach my document for an e-Tutoring appointment?

There are two ways to attach a document for your appointment.

1) When you make the appointment: After completing the Appointment Screen and saving your appointment, a confirmation screen will appear. This screen prompts you to attach documents using the link that says “click here.”

 

 

2) At any time before your appointment is scheduled to begin: Log in to the scheduler and come to the Schedule Screen. In the upper left-hand corner of the Schedule Screen is an icon of a yellow folder. By clicking on this icon, you will access the screen that prompts you to attach documents.

 

 

 

 

The screen shown below will allow you to choose, title, and upload documents.

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How do I attach multiple documents, like my assignment sheet and rubric, for an e-Tutoring appointment?

You can attach multiple documents by repeating the steps to attach one document. See “How do I attach my document for an e-Tutoring appointment?”

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I have multiple appointments. How do I attach a document for only one of my appointments?

You can select which appointment a document is for by following the steps to attach a document, then choosing the appropriate appointment from the drop-down menu. The menu will list all of your current appointments.

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How do I access the consultant’s feedback after my e-Tutoring appointment?

When your appointment time concludes, you can access the consultant’s comments on your document by logging in to the Schedule Screen and clicking on the box that was your original appointment.

The Appointment Screen will appear with a new file attached. The file may not be titled “review,” “feedback,” or “comments,” but it will include the consultant’s feedback.

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How do I log out of the scheduler?

The blue banner at the top of the Schedule Screen generates a drop-down menu when you hover over your name. This menu has a link for you to click to “log out.”

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How do I cancel an appointment?

You can cancel an appointment by logging in to the Schedule Screen and clicking on the box that was your original appointment. The Appointment Screen will appear. Click “Cancel This Appointment” at the bottom of the screen.

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How do I contact the TLC with questions?

The blue banner at the top of the Schedule Screen has an envelope icon that you can click on to generate a blank email to the TLC’s main office.

 

Online

You now have the option to create an online appointment and interact with the consultant of your choice in real time over your computer's video streaming platform.

FAQs coming soon!

 

Call us at (253) 692-4417 during business hours with questions about how to use our scheduler system.

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