Retention Issues

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  • Alienation: It is often easy for the leaders or active members of the organization to talk with each other and not with members who are not as active or who are shy. One negative outcome of this unwelcoming environment is a feeling of alienation for those who already know each other. And as result, other negative outcomes such as discomfort, disenfranchisement, and resentment may occur. Remember: You can talk to your friends any other time, so use this time at meetings and programs wisely by helping new or shy members feel welcome.
  • Conversations: Related to the issue of alienation is the issue of creating conversation. Simple conversations help create a welcoming and friendly atmosphere. Do your best to create conversation with members, especially those you have not met before or do not see often. It may feel uncomfortable or weird at first, but it is relatively easy once you get over the initial shyness or awkwardness.
  • Communication: Communicating with members is critical for retention because it is the power by which members stay informed and involved. With communication, organizational leaders can impart information and updates to members. In addition, members can use communication channels such as emails and meetings to voice their opinions, participate in decision-making, and share their ideas.