- Call 911 for emergencies and crimes in progress
- Always call 911 for crimes in progress, or those involving life threatening circumstances, they receive the highest priority response. If a crime is still in progress, do what you can to ensure your safety first. If you are outside your home, office, or classroom get to a public area-an open store, restaurant, or other public area. If at home go to a safe area of the house, or go outside.
- Be prepared to answer all questions asked
- Be specific with answers
- Don't downplay the importance of your call
Here are points to immediately consider when reporting a crime or emergency.
- Is anyone’s life or safety threatened?
- Does anyone need medical assistance or an ambulance?
- Is the suspect(s) still there? (If so, make sure the dispatcher knows this.)
- Does the suspect(s) have a weapon?
When you call the Information 911 dispatcher, you may be asked:
- Where are you now?
- Where did the crime happen?
- If the suspect(s) are gone, where did they go? In what directions?
- Did they use a car or some other transportation? Did you get the license plate number?
- What exactly happened or is happening?
- Describe the situation in complete detail.(e.g. “Someone has just broken my window and is inside my apartment”)
- What are the suspect(s) physical characteristics?( sex, height, weight ,hair color ,race ,etc)
- What was the suspect wearing?(distinctive colors or clothing)
- When did the crime happen?
- Is it still in progress? ( This is very important, as it may determine the level of response.)
- Who are you?
- What phone number are you calling from?
Do not hang up the phone until the dispatcher tells you to do so.
You may be put on hold while the dispatcher contacts emergency responders