Making an Appointment

Main page content

What to Do and What to Expect

  • Students can email , call 253-692-4522 or stop by Counseling & Psychological Services in MAT 354 to schedule an appointment.
  • Counseling & Psychological Services makes every effort to schedule students as soon as possible. A psychologist or doctoral psychology intern is available Mondays and Tuesdays from 11a.m.- 1:30 p.m., Wednesdays and Thursdays from 12 p.m - 2:30 p.m. for drop-in students and for members of the university community who are concerned about a student and would like to speak with a mental health provider. University faculty, staff, or students can also call during these hours with questions about mental health issues or community resources. While we encourage students to utilize our drop-in hours, students experiencing a crisis can come in during business hours and will be seen as soon as possible.   
  • The front desk can assist you with a provider search via your health insurance to assist you with identifying an available mental health provider in your area.     
  • After your first appointment, your counselor will assist you with scheduling additional appointments. Individual appointments are approximately 50 minutes long. If you need to cancel or reschedule an appointment, please contact Counseling & Psychological Services in advance so other students can be served.
There are no fees charged to currently enrolled UW Tacoma students for CAPS services. 

Emergency protocol at Counseling & Psychological Services

Please be advised that we do not provide 24-hour services. If you are experiencing a crisis — after hours or on weekends — please call the crisis clinic:

  • Immediate danger or medical emergency: 9-1-1
  • Mobile Outreach Crisis Services Crisis Line: 253-798-2709
  • Pierce County Crisis Line: 1-800-576-7764
  • UW Tacoma Campus Safety: 253-692-4416

Your Rights, Responsibilities and Role

  • Be an active participant. Take an active part in deciding how you want to use your time. Give feedback to your counselor and be honest with yourself and your counselor. If you do not feel a connection with the counselor you're assigned to, you may request a different counselor.
  • Keep appointments and be prompt. Your appointment time is reserved especially for you. If you find you need to cancel or change an appointment, please call AT LEAST 24 HOURS IN ADVANCE. If you find that you are going to be late to an appointment, please let Counseling & Psychological Services know. PLEASE NOTE: While there currently is no additional fee for services, missed appointments, especially no-shows, will count toward your maximum allowable sessions. If you have 2 or more no-call/no-show appointments, your sessions may be terminated so other students can be served.


Our staff has been trained with the latest HIPAA and FERPA guidelines. Communication with your counselor will be kept in confidence and will not, except under the circumstances explained below, be shared with anyone outside of Counseling & Psychological Services, unless you give written authorization. CAPS records are not part of your academic record, and no one on or off campus has access to Counseling & Psychological Services records except under extremely rare conditions which are included in the Exceptions to Confidentiality mandated or permitted by law, below.

Exceptions to Confidentiality:

  • If there is a risk of imminent danger to yourself or another person.
  • If there is reason to suspect that a minor or an elderly person is in danger of being abused or neglected we are legally required to report this to the Department of Social Services.
  • If a court of law or federal security entity orders the release of certain information about a client we are legally required to comply with this order.
  • Professional standards recommend confidential consultation within the agency to ensure quality care.
  • If you file a lawsuit or other legal action against UW Tacoma or its employees, agents or officers contesting your services at CAPS, information contained in your records could be released to UW Tacoma's attorneys if relevant to your lawsuit.