Support & FAQs

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Frequently Asked Questions

How do I access 25Live?

Go to: Getting Started with 25Live. Take the online training and you will be given access. 

Who can access 25Live

Students can view space availability

Faculty and Staff can view space availability, request rooms for simple meetings and with departmental approval request rooms for events (coming Winter Quarter 2019)

How far out can I request rooms?

Academic spaces are scheduled by quarter.  Non-academic spaces are scheduled by academic year.  For more details please visit our Important Dates

What are the recommended internet browsers for using 25Live?

25Live works best and fastest in Mozilla Firefox and Google Chrome.  We strongly discourage the use of Internet Explorer but if you must please upgrade to the lastest version. 

How do I change the space assignment for my course?

Please work directly with the administrator and/or scheduling staff in your academic program. 

25Live says that no locations are available for my meeting; is this correct?

The system looks at the expected attendance, dates, and times.  It is very possible that there are no spaces available with the criteria you have entered.  If you are trying to schedule an academic space, we recommend that you align your meeting start and end times with the time schedule matrix.  

Are there training opportunities with 25Live?

In addition to online training, there are drop-in lab sessions available.  Please come with questions about the system or if you would like in-person assistance with actual simple meeting reservations.  

Training Schedule -- Autumn 2018
Dates: Wednesdays and Thursdays from September 19 - October 31, 2018
Times: 12:30 - 1:20 p.m.
Location: Walsh Gardner Building Room 210

Event Training Schedule -- Autumn 2018/Winter 2019
Tuesdays and Thursdays 12:30 – 2 p.m. (Dec 11, 13, 18, 20 and Jan 3, 15 and 17) — Dougan 101
Fridays 10 a.m. – 12 p.m. (Dec 14, 21 and Jan 4, 11)  — Dougan 101 (January 11 hosted in Science 109)

On the location tab under Availability (Daily) -- what does overlapping vs. separated mean?

The two options change the way you view the meetings/events scheduled.  If you select overlapping it shows one line for each day.  If you select separated it shows one line for each event/meeting scheduled.  

Can I reserve mutiple dates and multiple times on the same request in 25Live?

You can request as many dates as you would like as long as the times for each date are the same.  If you have multiple times you will need to submit additional requests. 

I am not finding a location I would like to reserve where is it?

25Live is currently setup with all the reservable spaces we have on campus that are centrally scheduled by the Registrar's Office, Student Involvement and Events and Sponsorships.  Department scheduled rooms are not currently available to view or schedule via 25Live.