For future discussion: "5 Ways to Boost Business Results" https://www.youtube.com/watch?v=A_H8uNEPfbY&feature=youtu.be
"Did you know that pointless conversations are costing businesses BILLIONS OF DOLLARS every year? Learn how you can stop wasting time and money by fostering authentic, productive conversations at their organizations by watching our latest webinar, in partnership with Workforce." - Fierce, Inc.
Best practices from the world of business can greatly enhance the communication skills of those of us in the higher education student service arena.
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12 Things Successful Leaders Never Tolerate: https://www.inc.com/lolly-daskal/12-things-that-successful-people-never-tolerate.html
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More from Fierce.Com:
"4 Tips for Successful Confrontation" https://fierceinc.com/blog/4-tips-for-fearless-and-successful-confrontation?utm_campaign=july-2019&utm_medium=email&utm_source=week-3&utm_content=blog-link