If you would like to start services with CAPS, you will need to begin with a Drop-In appointment. You must be registered for the current quarter to be eligible for services.
Drop-In appointments are offered on the following days:
Monday and Tuesday 11 am – 1:30 pm
Wednesday and Thursday 12 pm - 2:30 pm
To start services, please call our office on (253) 692-4522 or email email@example.com between 8 am and 1 pm for a Drop-In appointment on the same day. We are not scheduling these appointments in advance. We will need the following information:
Student ID number
Contact information – email and phone number
What to Expect
Drop-In appointments are 30 minute sessions where you meet with a counselor, via Zoom, and talk briefly about your concerns. Before this session, you will be required to fill in an online form, which will be emailed to you. It usually takes about 20 minutes to complete.
After your Drop-In appointment you will then be scheduled with a counselor for regular sessions which typically last for 50-60 minutes. This maybe on a weekly or bi weekly basis depending on your counselor’s recommendations.
If you have had services with CAPS before, please contact us to schedule an appointment. You may be directed to Drop-In services if it has been two quarters since you were last seen, or if your counselor is no longer with the team.
Emergency Protocol at Counseling & Psychological Services
Please be advised that we do not provide 24-hour services. If you are experiencing a crisis — after hours or on weekends — please call the crisis line:
Immediate danger or medical emergency: 9-1-1
Mobile Outreach Crisis Services Crisis Line: 253-798-2709
Pierce County Crisis Line: 1-800-576-7764
UW Tacoma Campus Safety: 253-692-4416
Your Rights, Responsibilities, and Role
Be an active participant. Take an active part in deciding how you want to use your time. Give feedback to your counselor and be honest with yourself and your counselor. If you do not feel a connection with the counselor you're assigned to, you may request a different counselor.
Keep appointments and be prompt. Your appointment time is reserved especially for you. If you find you need to cancel or change an appointment, please call AT LEAST 24 HOURS IN ADVANCE. If you find that you are going to be late to an appointment, please let Counseling & Psychological Services know. PLEASE NOTE: While there currently is no additional fee for services, missed appointments, especially no-shows, will count toward your maximum allowable sessions. If you have 2 or more no-call/no-show appointments, your sessions may be terminated so other students can be served.
Our staff has been trained with the latest HIPAA and FERPAguidelines. Communication with your counselor will be kept in confidence and will not, except under the circumstances explained below, be shared with anyone outside of Counseling & Psychological Services, unless you give written authorization. CAPS records are not part of your academic record, and no one on or off campus has access to Counseling & Psychological Services records except under extremely rare conditions which are included in the Exceptions to Confidentiality mandated or permitted by law, below.
Exceptions to Confidentiality:
If there is a risk of imminent danger to yourself or another person.
If there is reason to suspect that a minor or an elderly person is in danger of being abused or neglected we are legally required to report this to the Department of Social Services.
If a court of law or federal security entity orders the release of certain information about a client we are legally required to comply with this order.
Professional standards recommend confidential consultation within the agency to ensure quality care.
If you file a lawsuit or other legal action against UW Tacoma or its employees, agents or officers contesting your services at CAPS, information contained in your records could be released to UW Tacoma's attorneys if relevant to your lawsuit.
Faculty and Staff
We can provide consultation for faculty and staff who are concerned about a student.
UW CareLink provides mental health resources for benefit eligible faculty and staff