It is important to protect your Husky Card and the U-PASS RFID chip from damage. We encourage you to follow these tips to protect your Husky Card and U-PASS:
Do not bend your Husky Card.
Do not punch a hole anywhere in your Husky Card.
Keep your Husky Card in a protective holder. Scratches to the magnetic strip and RFID chip can damage your card. Accessories to protect your card can be purchased at the Husky Card Account & ID Center.
The U-PASS function on your Husky Card does not have “Electronic Purse” capabilities.
If you tap your U-PASS on an ORCA card reader and you don’t get a beep and green light:
try again, making sure to tap your card on the ORCA logo at the center of the card reader
hold your card there for several seconds
separate your Husky Card from any other cards with RFID technology
check for the ORCA logo on your Husky Card - if your ID is old and doesn't have the RFID chip, you will need to get a new card
If you still do not get a positive response, contact Transportation Services at 253-692-5926 or email@example.com as soon as you are able. Please provide the following:
Your name and UW ID number
Name of the transit agency you were taking
The route number
The time you boarded the bus or train
Bus vehicle number, located inside the bus above the windshield as well as outside on the sides and back of the vehicle