How do I create an account to use WCOnline, the online schedule?
From the scheduler log-in page, follow the link found in "First visit? Register for an account.” (Please note: in this system, register and create an account have the same meaning.) You will be re-routed to the “Register for a New Account” page.
The scheduler system gathers some basic information from you to ensure that your account will be accurate and secure.
After you successfully log in, you will see the Schedule Screen. On this screen, dates are listed on the left side in blue. Each date has the TLC hours listed across the top in gray and TLC tutors listed on the left side in white.
Click on the white box that corresponds to the date, time, and tutor you prefer for the consultation.
A smaller screen with the tutor’s bio, drop-down menus, and blank boxes will appear. This is the Appointment Screen. You must complete the boxes and “Save” the appointment to ensure your consultation time.
See other FAQs for help with completing the blank boxes.
What can I do if all of the writing consultants are booked? Do you have a wait list?
Our schedule has a wait list function that will email you if an appointment becomes available.
To add your name to a wait list, go to the main scheduler page and click the words "WAITING LIST..." immediately below the date on which you would like an appointment.
A smaller screen will appear. Use the drop down menus to choose the consultant with whom you’d like to meet (or choose “Notify me of all openings” for all possible consultants) and the time interval during which you’re available. Be sure to click “Join the Waiting List” before exiting from the schedule.
How do I change my appointment from 30 minutes to 60 minutes?
You can change the duration of your appointment on the Appointment Screen. For a 30-minute appointment, you do not need to do anything. For a 60-minute appointment, use the drop-down menu to find and select an end time that will be one hour after your start time.
How do I tell the consultant about what I want help with?
You can provide information about your course, instructor, and writing concerns on the Appointment Screen. The information in these boxes really helps us to help you!
There may not be time for the consultant to review the entire project, so prioritize your concerns and be specific about your needs. Use the Questions section below to help you describe what you want from the consultation.
How do I attach my document for a written feedback appointment?
There are two ways to attach a document for your appointment.
1) When you make the appointment: As you complete the Appointment Screen, you'll see the option to "Choose File" at the bottom of the form. Click into it to browse your computer for the file.
2) At any time until your appointment begins, click back into your appointment, go to the bottom of the existing appointment form, and click "Edit Appointment" as seen below. Then you'll be able to "Choose File" as pictured above.
I have multiple appointments. How do I attach a document for only one of my appointments?
You can select which appointment a document is for by following the steps to attach a document, then choosing the appropriate appointment from the drop-down menu. The menu will list all of your current appointments.
How do I access the consultant’s feedback after my written feedback appointment?
When your appointment time concludes, you can access the consultant’s comments on your document by logging in to the Schedule Screen and clicking on the box that was your original appointment. Please remember that it may take a few minutes for the consultant to upload the document after the appointment has concluded.
The Appointment Screen will appear with a new file attached. The file may not be titled “review,” “feedback,” or “comments,” but it will include the consultant’s feedback.
How do I find the consultant's feedback from a past appointment?
If your appointment was any day prior to the current day, you'll simply need to click the "previous week" button next to 'WELCOME, (YOUR NAME)' to go backward in the Schedule calendar and find the date you came in for the appointment. Then you'll be able to follow the instructions above to access the consultant's feedback.
You can cancel an appointment by logging in to the Schedule Screen and clicking on the box that was your original appointment. The Appointment Screen will appear. Click “Cancel Appointment” at the bottom of the screen.
The blue banner at the top of the Schedule Screen has an envelope icon that you can click on to generate a blank email to the TLC’s main office. During our open hours, you can also call our front desk at 253-692-4417.