The UW Tacoma has partnered with TELUS Health (formerly MySSP) to provide current students 24/7 access to free, real-time, confidential mental health support. TELUS counselors are licensed mental health therapists with experience supporting the unique challenges faced by college students and are familiar with UW Tacoma resources. Students may also access TELUS at any time, day or night, for crisis support.
What kinds of concerns can TELUS Health help with?
TELUS Health can help address common student concerns including but not limited to:
Adapting to a new environment, culture, learning style or city
Tensions with family members, friends, or instructors
Feelings of isolation, loneliness or sadness
Stress and worry
Frustration or uncertainty related to studies or post-grad plans
Creating balance between personal and academic priorities
Building better communication and time management skills
Is it free?
Yes. UW Tacoma provides this service free of charge to current students.
How do I access TELUS Health while I’m on study abroad in a different country?
If you are currently located where no regional phone number is listed, you can still stay connected!
To use chat, you must have access to your provider network (data access) or a Wi-Fi connection. The chat function through the free TELUS Health app and website works as it would if you were accessing from within the US, Canada, or UK. If you are experiencing difficulties, check your internet connectivity. Please also note that some countries may have additional firewall protections in place that block certain apps. If this is the case, consider calling in to TELUS Health instead.
The following are two options for making a call to TELUS Health when a toll free number in your region isn’t listed:
Make an international call using your phone service provider network. International calling charges can be applied in one of two ways:
Student calls directly from TELUS Health app or direct + +1 (416) 380-6578. To call internationally, you must have international calling enabled on your phone. International calling charges apply. You can request that TELUS Health representative call you back to minimize the international charges to you.
You may opt to “call collect” to have the charges reversed back to TELUS Health. To do this, you must find the collect call service for the country in which you are located, dial the number, and request to make a collect call to +1 (416) 380-6578. TELUS Health will accept the charges and you will be connected with a representative.
Please be aware that when using the call collect option, the TELUS Health auto attendant messaging is bypassed and you will be connected directly with a representative. Please explain that you are a student looking to access the TELUS Health services.
Call via Wi-Fi connection*. To call via Wi-Fi, certain conditions must be met:
You must be using a Wi-Fi-calling capable phone (Wi-Fi calling must be turned on)
Your service provider supports Wi-Fi calling
Troubleshooting: If you are unable to make or receive Wi-Fi calls, it may be due to one of the following reasons:
Device does not support Wi-Fi calling.
Device does not have the latest system update available
Service plan does not include Wi-Fi calling
Emergency address for Wi-Fi calling not set up (US service providers are required by FCC to support 911 calls and collect a registered location to enable the service)
The Wi-Fi calling setting is turned off in device settings
Wi-Fi calling is blocked on user’s phone line
No Wi-Fi network connection
For more information about Wi-Fi calling including links to major US and Canadian carrier policies go to:
*NOTE: making calls over Wi-Fi can still come out of your regular minutes allowance and be charges as an international call depending on your phone plan Be sure to read the policies of your carrier to see if there are any potential restrictions and charges related to your situation
Is TELUS Health confidential?
TELUS Health services are confidential within the limits of the law. Exceptions to confidentiality include when there is immediate risk to yourself or someone else and emergency services (i.e., ambulance, police or campus security) may need to be looped in to ensure your personal or others’ safety; reports of child or elder abuse; or if we are subpoenaed by the courts for our clinical records.
What languages are supported?
Mandarin, Cantonese, Spanish, French and English.
If you are more comfortable speaking in another language, call in and make this request. TELUS Health will try to match you with a counselor that can support your preferred language, though their ability to accommodate the request depends on the availability of our call center providers, network counselors and the languages they are able to support.