Students, faculty and staff are able to request service from Integrated Facilities Management online at any time.
Please continue reading for important information regarding Work Order Requests.
If you are unsure whether the service you need can be completed by Integrated Facilities Management, or have questions about the details of your request including cost, please email Integrated Facilities Management prior to submitting your Work Order Request. This will ensure the process is handled in the most efficient way for both parties.
If you need to alter, remodel or otherwise modify campus space, including the acquisition of furniture or equipment, please go to Space Management to submit a Space Change Request. Do not submit a Work Order Request as these are separate services.
Response and Completion Timelines
All service requests are assigned a priority rating which is determined by IFM staff based on the information received from the requestor and knowledge of the other work at hand.
The following table defines work-order priorities and categories that range from “Critical" to “Scheduled” with allocated response and completion time (business days).
Definition of Work Request
Immediate risk to personal safety or security, business continuity, major asset integrity or the environment
Impending risk to teaching, learning and research activities, non-urgent UW Tacoma work or non-urgent student/staff welfare
No discernible impact to: delivery of teaching, learning and research, or living environment activities within specified timeframe
As agreed with client
10 days or as agreed with client
Work subject to planning requirements and/or a scheduled start date. Usually of a larger scale than routine maintenance activities i.e. Minor Works, etc.
Always dial 9-1-1 in an emergency.
In the case of fire, police or medical emergencies first dial 9-1-1 and then Campus Safety & Security at 253-692-4416.
If there is impending risk to life, health, safety or potential damage to facilities such as a broken window, power failure, broken water pipes, fluid spills, suspicious odors, doors that cannot be secured or public lighting that is out, please call Facilities Services at 253-692-5700.
If you have a Work RequestUser account, please use the button below and log in with your assigned user account. If you do not have an account and are interested in learning more about this option or are unable to access your account, please email Facilities Services.
The passage of time from the point at which the request is, submitted, received, and accepted by the FS personnel. It is the expected time that an attempt is, made to engage and resolve the issue. This response is, made by Facilities Services staff or approved vendor with the skillset and/or authority to initiate the service. (A call-center staff member does not satisfy the criterion of response).
The measurement of time from the acceptance of the task to the time at which the task is completed or has reached the point of practical completion and is fit to be-used for the intended purpose. Lead-time for parts, materials, or additional contractor support may delay the completion timeline. Update will-be provided within work order status stating as such.
An expedient response is paramount to achieving a successful outcome and containing risk when critical or urgent requests are generated Once the risk has been removed and or the situation made safe for use; the task can be reassigned to routine (10 days) or scheduled (agreed time line) for full completion. Reassignment may also occur if additional trade support is required from alternate trade disciplines.