Submitting Work Order Requests
Students, faculty and staff are able to request service from Integrated Facilities Management online at any time.
If you are unsure whether the service you need can be completed by Integrated Facilities Management, or have questions about the details of your request including cost, please email Integrated Facilities Management prior to submitting your Work Order Request. This will ensure the process is handled in the most efficient way for both parties.
If you are submitting a request regarding an air purifier unit, please visit our COVID-19 Operations page to read more about air purifier maintenance and how to submit a request.
If you need to alter, remodel or otherwise modify campus space, including the acquisition of furniture or equipment, please go to Space Management to submit a Space Change Request. Do not submit a Work Order Request as these are separate services.
Response and Completion Timelines
All service requests are assigned a priority rating which is determined by IFM staff based on the information received from the requestor and knowledge of the other work at hand. We appreciate your patience as staffing shortages have led to longer lead times for work requests, particularly lower priority requests.
The following table defines work order priorities and categories that range from “Critical" to “Scheduled” with allocated response and completion time (business days). “Extended” work priority assignments are set with an initial completion date of 28 business days.
| Rating | Response | Completion | Definition of Work Request |
|---|---|---|---|
| Critical | 1 hour | 24 hours | Immediate risk to personal safety or security, business continuity, major asset integrity or the environment |
| Urgent | 1 day | 5 days | Impending risk to teaching, learning and research activities, non-critical UW Tacoma work or non-critical student/staff welfare |
| Routine | 3 days | 10 days | No fire and life safety impact to delivery of teaching, learning and research, or living environment or activities within specified timeframe |
| Scheduled | As agreed with client | 21 days or as agreed with client | Work subject to planning requirements and/or a scheduled start date, usually of a larger scale than routine maintenance activities, e.g. Minor Works. |
| Response |
The passage of time from request submission and its acceptance or denial by the FS personnel. It is the expected time that an attempt is made to engage and resolve the issue. This response is made by appropriate Facilities Services staff or approved vendor. |
| Completion |
The measurement of time from the acceptance of the task to the time at which the task is completed or has reached the point of practical completion and is fit to be-used for the intended purpose. Lead-time for parts, materials, or additional contractor support may delay the completion timeline. |
| Reassignment |
An expedient response is paramount to achieving a successful outcome and containing risk when critical or urgent requests are generated. Once the risk has been removed and/or the situation made safe for use, the work order priority may be reassigned to a routine (10 business days), extended (28 business days), or scheduled (agreed upon) timeline for full completion. Reassignment may also occur if additional trade support is required from alternate trade disciplines. |
Always dial 9-1-1 in an emergency.
In the case of fire, police or medical emergencies first dial 9-1-1 and then Campus Safety & Security at 253-692-4416.
Critical Work Order Requests:
Call 253-692-5700
If there is impending risk to life, health, safety or potential damage to facilities such as a broken window, power failure, broken water pipes, fluid spills, suspicious odors, doors that cannot be secured or public lighting that is out, please call Facilities Services at 253-692-5700.
Key Requests
Access Coordinators should use the Key Request Form to request metal keys. For electronic card access, contact Campus Safety & Security.
Work Request Users
If you have a Work Request User account, please use the button below and log in with your assigned user account. If you do not have an account and are interested in learning more about this option or are unable to access your account, please email Facilities Services.
